Warranty & Service
The warranty and the repair and return policy apply to all Hikerboy brand products. All products meeting the warranty conditions can be repaired, exchanged and returned free of charge (excluding shipping costs).
For specific warranty conditions please refer to the table below:
|
Frame, upright lever, forks, battery compartment, deck, handles |
Due to deformation and breakage |
24 month |
|
Motor, battery, charger, controller, dashboard |
Due to malfunction |
12 month |
|
Throttle, handlebar, lights |
Due to malfunction and breakage |
12 month |
|
Tires, fenders, frame cover |
Due to breakage |
3 month |
NOTE: The warranty does not cover damage created by human factors. Repair is free during the warranty period (excluding shipping costs).
Hikerboy reserves all rights of interpretation.
The following cases are not due to quality issues, therefore the warranty does not apply (costs and repair charges may apply):
• Malfunction due to non-compliance with the instructions for use.
• Defects due to repairs made by companies other than official Hikerboy dealers.
• Malfunctions due to the lack of maintenance of the electric scooter, causing wear of other components. • Leakage or broken cable due to the impact of a foreign object.
• Damage caused by overloading or jumping in extreme sport.
• Damage caused by force majeure (eg: fire, earthquake, lightning, flood).
• If there is water in the battery caused by rain.
• If the parts of the scooter are in a state of natural / normal wear.